AI Call Center Software
A platform combining real-time conversation analytics, automated QA, agent coaching, and voicebot — helping contact centres reduce AHT, raise CSAT, and run compliance-ready workflows without increasing headcount. Convin automates 94% of QA coverage and delivers 28% average AHT reduction within 90 days.
It captures every voice and chat interaction, transcribes and analyses in real time, scores against configurable QA parameters, delivers live coaching prompts, and generates post-call compliance logs — all without manual reviewer involvement.
The primary driver is coverage: human QA reviews 2–5% of calls; Convin reviews 100% — giving managers complete visibility into agent performance, compliance adherence, and CX trends.
100% QA coverage, 28% AHT reduction, real-time coaching, automated IRDAI/RBI audit logs, and conversation analytics that drive continuous improvement. Speak to a Convin product specialist at convin.ai/demo.
Insurance (IRDAI-compliant renewal and claims operations), banking and NBFCs (RBI-regulated collections), healthcare (patient support), EdTech (admissions outreach), and telecommunications. Any operation with high interaction volumes and compliance obligations benefits.
Traditional call center platforms rely on manual quality monitoring and retroactive reporting. Convin analyses every interaction in real time, surfaces coaching moments during the call, and generates automated compliance documentation.
ASR for 100% voice transcription, NLP for intent, sentiment, and compliance signal detection, ML-based QA scoring, real-time coaching trigger engine, voicebot NLU for automated interaction handling, workflow automation for post-call actions, and BI analytics — integrated via standard API connectors with major telephony and CRM platforms.
Yes. Convin customers report 17% CSAT improvement and 21% FCR improvement. The mechanism: AI-powered quality monitoring and real-time coaching ensures every agent delivers consistent, high-quality service on every interaction — not just the sampled ones.
Yes. Convin customers report 80% reduction in manual QA effort, 28% AHT reduction, 21% FCR improvement eliminating repeat-contact costs, and automated compliance documentation eliminating manual audit preparation. Most customers achieve positive ROI within 90 days of deployment.
Via API integration with existing telephony (Genesys, Avaya, Cisco, AWS Connect) and CRM (Salesforce, HubSpot, Zoho) — 2-3 week deployment timeline managed by Convin's customer success team. No rip-and-replace of existing infrastructure required. QA scorecards, compliance rules, and coaching frameworks are configured during onboarding. Speak to a Convin product specialist at convin.ai/demo.